How can we help you?
We're here to answer your questions
Need some help with some aspect of the booking process? We’re here to help. Please check out the topics below for some of the most common questions asked by customers.
Booking Process
How to book, confirmation process, voucher queries, & more
Amending a Booking
How to make a change to your booking, add someone, or change the date or time
Payments & Security
How to pay, payment security & payment options
Cancellations & Refunds
Cancellation policies & refund requests
COVID-19 Changes
Travel advice, policies & updates
Legal Stuff
T&C’s (i.e. all the important stuff)