Puffing Billy Belgrave to Gembrook Return Tickets

Note

Important Traveller Information

• If you are travelling in a wheelchair, there are limited wheelchair spaces available onboard our heritage carriages. Please call Puffing Billy’s Customer Service Centre prior to travelling so that we can assist you in accommodating your needs. Operator details will be listed on voucher received following purchase

• Due to the heritage nature of the carriages, it is recommended that you bring a folding or narrow pram

• Guide/Assistant dogs are the only dogs permitted on the train.

Inclusions

• Return excursion train journey – Belgrave Station to Gembrook Station

Exclusions

• Dinner train experiences
• Food and beverages

Highlights

• Authentic heritage steam train experience, established in 1900
• Travel in heritage open sided carriages
• Travel over four historic timber trestle bridges
• Engage with knowledgeable volunteers
• Experience a part of Victorian history
• Marvel at the iconic Dandenong Ranges

Time

Available from 10th July

• 11:15 am departure Belgrave to Gembrook. Return journey departs Gembrook at 2:45pm. Sundays Only.

Departure Location

• Belgrave Station: 1 Old Monbulk Road, Belgrave, VIC, 3160

• Meeting the train at Lakeside? Lakeside Station is at Emerald Lake Park - Emerald Lake Road, Emerald, VIC, 3782

• Parking is available in the Belgrave Metro Station Car Park which features 640 car parking spaces and 16 accessible car parking spots and is located just minutes from our Belgrave station. Enter via Belgrave-Hallam Road/Bayview Road/Old Monbulk Road Roundabout in Belgrave. People with accessibility requirements can use the drop-off zone at Gate 4.

Additional Information

• Sitting on the carriage sill is only permitted between Belgrave Station and Lakeside Station.
• Trains will NOT be cancelled due to inclement weather.
• Tickets are non-transferable.
• Puffing Billy Railway reserves the right to alter events, timetables, or locomotives without prior notice.
• Puffing Billy Railway reserves the right to request proof of age. Children 15 years and under must be supervised by an accompanying adult. An adult is deemed to be any person aged 16 years or older.
• You must include Children under 4 years of age in your booking request. Children under the age of 4 years old travel free when not occupying a seat on excursion trains, however they still need to be included in your request and in your final numbers. This excludes events and dining experiences.
• On declared Fire Danger rating days of Extreme or Code Red in the Central Zone or the whole state of Victoria, no trains will operate. Please contact the operator for more information
• On declared days of TOTAL FIRE BAN or other extreme weather events in the Central Zone or the whole state of Victoria, steam locomotives will not run. Instead, the train will be operated with a diesel locomotive.
• Puffing Billy Railway reserves the right to email or text your customers for information relating to their visit to the Railway. Please contact the operator for more information
• Should Puffing Billy Railway be unable to run a train, an alternate date will be offered. If another date is not suitable, a full refund will be given. * Notice will be given via contact information provided at the time of booking.
• Puffing Billy Railway is a non-BYO venue. Alcohol is not permitted on the train, except as provided in our dining cars.
• All visitors to the railway must agree to follow instructions and directions from all Puffing Billy Railway staff and volunteers.
• Due to the heritage nature of the carriages, it is recommended that you bring a folding or narrow pram

Cancellation Policy

• Tickets are non-refundable nor transferable.
• Whilst every attempt is made to honour all bookings, the operator reserves the right to alter events, timetables or locomotives without prior notice o Trains and events will NOT be cancelled due to inclement weather
• On declared days of TOTAL FIRE BAN in the Central Zone or the whole State of Victoria, steam locomotives will not run, instead the train will be operated with a diesel locomotive
• On declared Fire Danger Rating days of Extreme or Code Red in the Central Zone or the whole State of Victoria, the operator will close with no trains running
• Should the operator be unable to run this train or an event, they will endeavour to transfer your booking to another date. However, if this is not possible, a full refund will be given. In this instance, they will notify you of the cancellation by email and/or phone as soon as possible.

Booking Information

• Confirmation in the form of a tour voucher will be received at time of booking
• Upon completion of purchase, please print the voucher and present it on day of the experience. We also accept digital copies presented on a mobile device.
• Concession fares are available to Australian bearers of Health Care, Student, Seniors, Companion, Pensioner Card or New Zealand Gold Card. Please ensure you have this available to present upon entry.
• Availability was accurate at the time of booking, however, is subject to change due to circumstances out of our control
• For your information, complete Tour Operator Information including contact details is included on your tour voucher
• We strongly suggest reconfirming your booking with the tour operator within 24 hours of making your booking and prior to making other travel arrangements
• If you are travelling in a wheelchair, there are limited wheelchair spaces available onboard our heritage carriages. Please call Puffing Billy’s Customer Service Centre prior to travelling so that we can assist you in accommodating your needs.
• Whilst every attempt is made to honour all bookings, PBR reserves the right to alter menu, events, timetables or locomotives without prior notice. Where selected advertised items cannot be secured or are out of stock, an item close to the original product will be provided