Puffing Billy Lakeside to Gembrook Return Tickets

Note

• If you are travelling in a wheelchair, there are limited wheelchair spaces available onboard our heritage carriages. Please call Puffing Billy’s Customer Service Centre prior to travelling so that we can assist you in accommodating your needs. Operator details will be listed on voucher received following purchase

• Due to the heritage nature of the carriages, it is recommended that you bring a folding or narrow pram

• Guide/Assistant dogs are the only dogs permitted on the train

Inclusions

• Return train fare from Lakeside Station to Gembrook Station

Exclusions

• Dinner train experiences

Highlights

• See the scenic vistas of the iconic Dandenong Ranges on board
• Feel the wind in your hair traveling in our heritage open sided carriages
• Step back in time to a bygone era and experience an unforgettable part of Victorian history
• An authentic heritage steam train experience, established in the 1900's and still running 119 years later
• Engage with knowledgeable and passionate volunteers who help run the railway
• Travel over four historic timber trestle bridges during your journey along Puffing Billy's original mountain track
• Tour back in time at Lakeside Visitor Centre with new public spaces and historic displays to explore – including an original Puffing Billy locomotive
• Sample local produce and award-winning wines in the lofty, light-filled Railway Café

Time

• 12:35 Departure from Lakeside to Gembrook - Return Trip departs Gembrook at 15:05

Departure Location

• Lakeside Station: Emerald Lake Park - Emerald Lake Road, Emerald, VIC, 3782
• Please note there is a council operated ticket machine in the car park charging $2 for 2 hrs / $8 for a full day

Additional Information

For safety reasons, passengers must abide by the following regulations:

• Do not stand, walk or sit on the railway tracks
• Stand at least 1 metre from the edge of the platform at all times
• Do not open any carriage doors. Please allow the train conductors to open and close your carriage door
• Carriage doors must remain closed while the train is moving
• Only enter and exit the train from the station platform
• Do not touch or climb onto the locomotive, as parts of it are hot
• Smoking is not permitted on the train, platforms or under any roofed areas

Cancellation Policy

• Tickets are non-refundable nor transferable
• Whilst every attempt is made to honour all bookings, the operator reserves the right to alter events, timetables or locomotives without prior notice
• Trains and events will NOT be cancelled due to inclement weather
• On declared days of TOTAL FIRE BAN in the Central Zone or the whole State of Victoria, steam locomotives will not run, instead the train will be operated with a diesel locomotive
• On declared Fire Danger Rating days of Extreme or Code Red in the Central Zone or the whole State of Victoria, the operator will close with no trains running
• Should the operator be unable to run this train or an event, they will endeavour to transfer your booking to another date. However, if this is not possible, a full refund will be given. In this instance, they will notify you of the cancellation by email and/or phone as soon as possible

Booking Information

• Confirmation in the form of a tour voucher will be received at time of booking
• Upon completion of purchase, please print the voucher and present it on day of the experience. We also accept digital copies presented on a mobile device
• Concession fares are available to Australian bearers of Health Care, Student, Seniors, Companion, Pensioner Card or New Zealand Gold Card. Please ensure you have this available to present upon entry
• Availability was accurate at the time of booking, however, is subject to change due to circumstances out of our control
• For your information, complete Tour Operator Information including contact details is included on your tour voucher
• We strongly suggest reconfirming your booking with the tour operator within 24 hours of making your booking and prior to making other travel arrangements
• If you are travelling in a wheelchair, there are limited wheelchair spaces available onboard our heritage carriages. Please the operator prior to travelling so that we can assist you in accommodating your needs
• Whilst every attempt is made to honour all bookings, PBR reserves the right to alter menu, events, timetables or locomotives without prior notice. Where selected advertised items cannot be secured or are out of stock, an item close to the original product will be provided